Sweet Pea Ink Info:

Very! We usually have a digital proof emailed within 24 business hours and we usually ship no more than 2 business days after you approve your digital proof. Our goal is to always exceed your expectations!

That said, we guarantee digital proofs within 2 business days (after photos are received) and shipment in no more than 3 business days after digital proofs are approved.

Can I see a sample before I order?
Yes! We love the ease of the internet, but think you'll be amazed at the quality with the cards in hand! Send us an email with your info and we'll put a sample in the mail to you.

What type of paper do you print on for your photo cards?
We offer the highest quality digital press photo cards; those printed directly onto heavyweight cardstock paper in a pearlescent finish. We do not use home ink jet printers. We print using a professional printer with first-rate quality. Looking for a different type of cardstock? Send us an email.

What are design changes?
We are happy to include ordinary design changes with any order. That means anything in regards to colors, photo layouts, or backgrounds we'll be happy to change. We love it when clients use our templates just the way they are but if you don't see one you love, just let us know how we can change one you do see to fit your needs.

Do I need extra postage for any of your products?
No. Everything offered at Sweet Pea Ink can be mailed with standard postage.

What if I'm not happy with your final product?
After you have approved the digital proof and we have begun printing we offer a 75% refund. If cards have been shipped to you we will need the cards returned. Up to that point, you can quit the ordering process at any time.

If you need a reprint after the digital proof has been approved and the reason for the reprint was clearly visible on the proof (wrong phone number or wrong photo choice, etc...) we charge a 50% fee plus you will have to pay for shipping. Envelopes will not be sent with the reprint.

Will my cards fade?
Our photo cards are not ink-jet or dye sublimation and WILL NOT FADE.

 

Why don't you offer the version of photo cards which are printed directly onto photo paper?
We simply offer the high end product. We love the heavyweight digital press cards. It is exactly what we searched for when looking for our own baby announcements. This moment will only be here once, and we believe it deserves the best quality. We only sell what we would buy and we do this with the best price possible for you. They are simply beautiful. The photo cards that you usually see are flimsy and lack the quality we strive for. Our product will not fade and requires no additional finishing.

 

Do you put your logo anywhere on the card?
Each of our cards are stamped on the back with a very small www.sweetpeaink.com.

 

How do I...???

 

How do I send you photos?
After you place your order, simply email us the pictures at photos@sweetpeaink.com. That email address will be all over the checkout pages when you order as well (just so you don't forget it.) Please include your order number in the subject line when you send photos. In special cases, we do accept original photographs via regular mail.

 

My photo isn't in digital format - is there a way I can get it to you anyway?
You can find a scanner and scan it in at 300dpi or send us a note and we'll arrange for you to send us an original. We'll return the original with your order.

What kind of photographs do I send?
As big and original as you have. We can often work with smaller images but the bigger the image (usually, the way your camera takes it) the better.

By submitting photographs, you are agreeing that you own valid copyrights for the photos and that you are, or have received permission, from those pictured in the photographs. If the photo is of a minor, you are agreeing that you are, or have received permission, from that minor's legal guardians.

Also, purchasing prints of a photo, CD, or DVD from a professional photographer or studio does not transfer the copyright of the photo to you, and the photo cannot be reproduced without a release. You can be personally responsible for copyright infringement even if you did not intend to break the law. We love to work with photographers, so if you are uncertain, have them call or email us.

I can't decide which photos to use. Can I send you a bunch and let you decide?
Yes, you can. We do, however, ask that if you are going to send us photos and let us decide, that you let us decide. It usually makes our job easier if you try your best to choose the photos you love. If you love all of them, we will have fun!

Can I use professional images for my cards?
We can accept professional images for creating your order. However, we MUST receive written permission from the photographer .The photographer can fax us this information directly at (978) 383-0530. Please inform the photographer, that an emailed copyright release will not be sufficient.

Can you/will you crop and/or adjust my photograph?
Yes, our designers will make sure that the photo looks good within the design. And if they think it looks good and you don't, you can always tell our designers that they are wrong.

Design Info:

I see a Holiday Card design I like but I want it as a Birth Announcement?

Our templates are just that, templates. Pick a background from a holiday card, a font from a birth announcement, and turn it into a Birthday Invitation. Whatever you want to do, whatever combinations you'd like us to try, we're willing..

Will I see the design before you print it?
Absolutely! We never print a card until you have seen a digital version and approved that proof. That also means that you have checked for spelling, dates, etc...We've made one mistake since we've been in business and we did send that person free cards - but we may not next time so make sure and check. : )

How many proofs will you do?
We will do four proofs for free. After that we charge $1.99 for every additional proof. Since we have been in business, there have been a fairly small percentage of people who have asked for over four proofs and an even smaller percentage who have actually needed that many. We suggest you combine your suggestions into one email. Study the card and collect your changes rather than sending multiple emails with single changes for proofs.

We also do not do multiple design templates so that you can pick one and then begin to modify that. We can only work on the template that you have ordered. If you would like to see your photo on another template, other than the one you ordered, we will do that for a $4.99 charge.

Will the proof look identical to the real version?
Yes. There may be some color differences as monitors vary in the way they display color but we print exactly what you approve.

 

Ordering from Sweet Pea Ink:

How do I order?
Find the design you like and press the order button. You'll then have a chance to tell us how many you want and where to send them to as well as your personal information. You can also tell us any design changes you would like on your card.

What is personal information?
Personal information is dates, names, sayings, or anything else that should obviously be personalized for your order.

Will I be able to change the order (quantity,style) after I place the order?
You can always change quantities, etc... until we actually go to print. If you'd like more, we're happy to add more but once we print, we can't take away from the order. If you add, we'll try to combine the two and not make you pay shipping twice.

Do you have a minimum order?
No, whatever size order suits you, suits us. :)

I don't like ordering online. Can I call you?
You bet. Give us a call at 1.866.332.2607 or send us an email with your number and we'll call you.

The shopping cart says something about cookies?
Make sure cookies are enabled on your web browser. For most browsers this involves nothing more than going to your browser preferences and "enabling cookies".

Is it safe to give you my credit card?
We think it is. The "store" portion of our site is run by Mals e-cart which means that they keep your credit card information and they store it much more securely than we ever could. If you're still not sure, there is lots of legal stuff you can read below, including Mal's e cart terms of service. If you're really nervous you can call and give us your credit card over the phone.

On a side note, we strongly suggest that you do not email us your credit card information. That is not an especially secure way and we highly discourage it.

Sweet Pea Shipping:

How long will it take for me to get my customized cards?

Your order will be shipped via USPS Express Mail within 3 business days after approval of your digital proof. This cost is included in the price of your cards. If you need them quickedy split, just send us an email and we'll upgrade your shipping for an additional cost.

 

Sweet Pea Bits:

I have another question about...?
See below for more information or write info@sweetpeaink.com or give us a call at 1.866.332.2607. You can also visit our blog at http://sweetpeaink.typepad.com/borntofly/.

Sweet Pea Ink Legal Information:

PRIVACY POLICY

Any images you send will not be used for any other purpose except to create your announcement, invitation, or thank you card. Your images will not be used in any promotional catalogs or design catalogs without your express written consent. We value and respect your privacy and recognize that your photographs are very personal and private. They will remain that way. Your photos will not be sold or given to any other company or individual separate from your Sweet Pea Ink transaction.

The shopping cart is hosted by Mal's e cart. Pappashop hosts the store pages, ordering system, and order data.

All designs on this site are original designs of Sweet Pea Ink and Copyright©2005-2007 sweetpeaink. That means that you can not legally copy any designs from this site without risking legal action.

Sweet Pea Ink Terms of Service:

Welcome, and thank you for visiting Sweet Pea Ink. The following text is presented as the Terms of Service for viewing and/or ordering items from sweetpeaink.com. The Terms of Service are listed below, and by visiting sweetpeaink.com, you agree to abide by the Terms of Service.

If you have any questions, feel free to contact us by email at info@sweetpeaink.com.

By submitting an order to sweetpeaink.com, you agree to the following:

Copyright Material and Limited License:
You certify that you are the parent or guardian of the minor whose photo you submit, or have obtained the consent of the parent or guardian to submit the minor's photos.
You certify that you own or have the rights to use any information or pictures supplied by you and give Sweet Pea Ink your consent to display them on its web site. Announcements will not be used for promotional or advertising purposes without the expressed consent of the customer.

Under no circumstances may any graphics or pictures be duplicated for use on another web page, either by downloading from the website(s) during the period of time it is posted online or from any other page on the sweetpeaink.com web site, or by duplicating from the email of the proof provided to the customer in the proofing stage. These components have either been licensed to or created by sweetpeaink.com expressly for use on the Sweet Pea Ink web site. Use of any of these components for any other purpose is expressly prohibited.

All announcements/invitations/thank you notes remain the property of sweetpeaink.com as the creator or licensee of the graphics and are not intended for free use.
This site and its contents belong to sweetpeaink.com. The copyright to the contents of this site is owned by Sweet Pea Ink.

Other Sites:
This web site may contain links to other web sites. These links are to companies or organizations we believe you may have an interest in. Sweet Pea Ink is not responsible for the content of any other site or for ongoing review of other sites.

Limitation of Liability:
In no event shall Sweet Pea Ink be liable to any entity for any direct, indirect, special, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data ) that are related to the use of, or the inability to use, the content, materials, services and functions of the site, even if Sweet Pea Ink is expressly advised of the possibility of such damages.

Indemnification:
You agree to indemnify and hold Sweet Pea Ink, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your use of the sweetpeaink.com, your connection to sweetpeaink.com, your violation of the Usage Agreement, or your violation of any rights of another.

 

Credits:

All design images are copyrighted by Sweet Pea Ink. Those not created by Sweet Pea Ink have a commercial use license purchased.

**Credits to Rhonna Farrer for commercial license use of photo swirl frames. Find more of her amazing graphics at www.http://twopeasinabucket.kaboose.com.**

**Credits to Paper Relics and their Victorian Scrap Clip Art CD. Find more fun graphics at http://www.paperrelics.com/.**

Please visit these sites and leave them awesome feedback!!!

Thanks again for stopping by Sweet Pea Ink and we hope to see you again. Any further questions and/or comments may be answered by email at info@sweetpeaink.com.